Support
Help with stamprr., the app that turns your photos into stamps. We read every message and usually answer within two working days.
Contact us
The fastest way is in the app: Profile, Help & feedback, Contact support. Your message arrives with your app version and device, so we can find the problem sooner, and you see our reply in the app.
You can also email airpostapp@gmail.com. Please say which iPhone and iOS version you use.
Common questions
How do I get Premium back on a new phone?
Open the Premium screen from Profile and tap Restore, signed in to the same Apple ID you bought with. If you use a stamprr. account, signing in also brings Premium to your other phones.
How do I cancel my subscription?
In the app: Profile, Manage subscription. Or in your iPhone's Settings: tap your name, then Subscriptions, then stamprr. Premium stays active until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.
Are my stamps backed up?
Your stamps are saved on your phone. When you are signed in to a stamprr. account, they are also backed up to the cloud for free, and come back when you sign in on another phone. You can switch this off with Save to cloud in Profile.
How many stamps can I make for free?
As many as you like for your first three days, then two a day. Premium removes the limit and unlocks download, sharing and print sheets.
Can I post my stamps?
No. stamprr. stamps are keepsakes, not postage, and can't be used on mail.
How do I delete my account?
Profile, Delete account. This removes your account and its cloud backup. The stamps on your phone stay until you delete them or the app.